Pairlure player care
How can we
help?
Tell us what got in the way of your quiet puzzle moment. We will help you find your way back.
Contact support
A real person will read your note.
For the quickest help, include your Player ID, device model, iOS version, and what happened just before the issue.
A few quick answers
Things to try
before you write.
01My progress is missing+
On iPhone, make sure you are signed in to the same Game Center account used before. Reopen Pairlure on a stable connection. If progress still looks wrong, send us your Player ID from Settings.
02A rewarded ad did not grant the reward+
Return to the game and wait a few seconds while the reward is verified. Please do not close the app immediately after the video. If it remains missing, include the level, reward type, and approximate time in your message.
03I cannot start a level+
Starting a level requires energy and a connection to Pairlure services. Check the energy timer, then try switching between Wi-Fi and mobile data before reopening the game.
04The game is not responding+
Close and reopen Pairlure first. If the issue continues, restart your device and check that both iOS and Pairlure are up to date.
Helpful details
What to include in a bug report
- Your Player ID from Settings
- Device model and iOS version
- Pairlure version
- Level number and approximate time
- A screenshot or short recording, if possible